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Redeeming Points

  1. I received an error when making my booking, what should I do next?

  2. How long does it take to transfer Max Miles to carbon offset?

  3. Can I cancel my digital gift card redemption and receive a refund?

  4. How can I find my trip details after booking?

  5. Can I make a travel booking for the same day or next day?

  6. My booking was unsuccessful, but funds were deducted from my account. What should I do next?

  7. How will I know if my booking has been successfully changed?

  8. Will I receive a physical card when I make a digital gift card redemption?

  9. When will my digital gift card expire?

  10. Can I choose which passenger and email would receive the booking email?

  11. How do I change or cancel a flight booking that I have made?

  12. How can I transfer my Max Miles?

  13. How long does it take to transfer Max Miles?

  14. Why am I charged a cancellation fee when the airline is already charging a cancellation fee?